PUNKU.AI and TressBrüder
Customer story
TressBrüder runs the Wimsener Höhle in the Swabian Jura. There, guests go into the cave by boat. The AI agent Wimsi answers their questions in the chat and sends checkout links for the boat tour.
Updated on 24 October 2026Request a demo
Wimsi, AI agent at TressBrüder
Boat tour and tickets
Wimsi
Powered by PUNKU.AI & bookingkit
Guest: Hello we would like to buy tickets for tomorrow for 2 people and a 5 year old child
Wimsi checks bookingkit · Free departure times on Sunday
Wimsi: For tomorrow, Sunday, 11 October 2026, we have free seats available on the Wimsener Höhle boat tour for your 3 people (2 adults and 1 child aged 5)! Afternoon / evening: 4:45 pm, 5:00 pm, 5:15 pm, 5:30 pm, 5:45 pm, 6:00 pm, 6:15 pm
Guest: Okay then 4.45 pm works for us
Wimsi: Time: 4:45 pm. Total price: €19.00. Just click the following link to complete your booking:
€19
3 tickets · Boat tour, Sunday
Book tickets nowYou are chatting with an AI assistant.
Before
The challenge
The boat tour is the only experience in the Wimsener Höhle. Guests ask about free seats, prices, opening hours and how to get there.
35% of conversations start at the weekend. Often the online seats for the chosen day are sold out. Then guests want to know if they can still get a ticket on site.
StartWimsi goes live
The solution
Wimsi answers in the chat on the TressBrüder website. He knows the boat tour, the prices and the rules for rebooking.
When a guest wants to book, Wimsi checks the free seats. Then he puts the tickets in the cart and sends the checkout link.
When no seats are free online, Wimsi explains how to buy a ticket at the kiosk on site. When a guest asks about the hotel or a restaurant, Wimsi sends the right link on the TressBrüder website.
How a checkout link comes about
Wimsi checks the ticket shopand names the free departure times and the price.TodayIn the chat, around the clock
The results
Wimsi answers almost all questions on his own, also in the evening and at the weekend. The team at the cave can look after the guests on site.
1,470 conversations were booking requests. 86 conversations ended with a checkout link for 333 tickets.
From conversation to booking
Additional revenue from the checkout links€2,310
99%
resolved by the agent
62%
outside office hours or at the weekend
About the business
TressBrüder is a family business on the Swabian Alb that has farmed organically since 1950. Today the brothers Dominik, Christian, Daniel and Simon Tress run it together with their mother Inge.
The business includes six organic restaurants, an organic hotel and boat trips into the Wimsener Höhle. It is the only water cave in Germany that you can enter by boat.
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Your customer story
In the demo, we show how an agent answers guest questions and prepares bookings from your shop as a checkout link.
