Use case: phone

Guests call. The booking link comes by SMS.

The phone agent takes calls on your own number and answers questions from your content. It checks free seats, sends the booking link by SMS and transfers to a person when needed.

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  • Free sign-up
  • Phone number included in the plan
  • No setup fee

Trusted by 350+ customers

ESGX
Invermar
Seleon
Solarshare
Museum der Illusionen
Dialoghaus Hamburg
Kult Kieztouren
TimeRide
Livigno Ski School
BOYO Chocolate Museum Vienna
Bottlestops
Castello di Gropparello
Tressbrüder
Stadthafen Leipzig
Dinner in the Sky
Opper AI
REPS GmbH

Incoming call · Marina

Stadthafen Leipzig · 26 September 2026

  1. Marina

    Welcome to Stadthafen Leipzig. You are speaking with an artificial agent. How can I help you today?

  2. Caller

    Do you have two seats for the Klein-Venedig tour?

  3. Marina checks bookingkit · 2 seats free

  4. Marina

    Yes, two seats are free. I'll send you the booking link by SMS.

  5. Caller

    Great, thank you!

  6. SMS to the caller

    Here is your booking link for the Klein-Venedig tour. See you soon at Stadthafen!

    €34

    Motorboat tour “Klein-Venedig Tour Gustav”

    2 seats

    Book now

    Delivered

Listen to a call

Hear it yourself.

A guest calls Stadthafen Leipzig. Marina answers, checks the free seats and sends the booking link by SMS.

Guest

Marina

0:00 / 0:17

Which one is the AI?

Listen first, then guess.

Read the transcript
Marina:
Welcome to Stadthafen Leipzig. You are speaking with an artificial agent. How can I help you today?
Guest:
Do you have two seats for the Klein-Venedig tour?
Marina:
Yes, two seats are free. I'll send you the booking link by SMS.
Guest:
Great, thank you!

When guests call

The phone rings at the weekend, too.

Figures from phone agents that are live with our customers.

  • 22%

    of calls come in at the weekend

    Stadthafen Leipzig

  • 341

    hours of logged call time

    Stadthafen Leipzig

  • 1,187

    calls since 31 August 2026

    TimeRide

What the agent does

One agent for your guests' calls.

The phone agent can do everything on this list today.

  • Take calls

    The agent takes calls on your own number and speaks in natural language.

  • Answers from your content

    It answers questions from your knowledge base, for example about prices and departure times.

  • Check free seats

    During the call, it checks your booking system live.

  • Booking link by SMS

    The guest gets the link by SMS and pays online.

  • Transfer to a person

    When the guest asks for a person, the agent transfers the call to your number.

  • A transcript for every call

    Every call shows in your analytics with its transcript.

Results

Phone agents that are already live.

Each customer, its own agent, real figures from production.

Incoming call · Marina

Stadthafen Leipzig

Example

  1. Marina

    Welcome to Stadthafen Leipzig. You are speaking with an artificial agent. How can I help you today?

  2. Caller

    Hello, we would like to book a fireplace boat trip for 8 people on Saturday evening.

  3. Marina checks bookingkit · Free times on Saturday evening

  4. Marina

    At 19:30, 8 seats are still free. Shall I send you the checkout link by SMS?

  5. Caller

    Yes, please.

  6. SMS to the caller

    Here is your checkout link for the fireplace boat trip on Saturday at 19:30. See you soon at Stadthafen!

    €176

    Fireplace boat trip · Saturday, 19:30

    8 seats

    Book now

    Delivered

0:00 / 0:20

Stadthafen Leipzig: Marina answers the calls for the boat tours

On the phone, Marina checks free seats and sends the booking link by SMS.

  • Phone
More about Stadthafen Leipzig

€48,701

additional revenue by phone

14,129

phone calls

675

with a booking link

Incoming call · Carolin

TimeRide

Example

  1. Carolin

    Hi, this is Carolin, the AI assistant from TimeRide! How can I help you?

  2. Caller

    Do you still have seats in Cologne on Saturday? There are two of us.

  3. Carolin checks bookingkit · Free seats on Saturday in Cologne

  4. Carolin

    Yes, there are still free seats on Saturday afternoon. I will send you the booking link by SMS.

  5. Caller

    Great, thanks!

  6. SMS to the caller

    Here is your booking link for TimeRide Cologne. See you on Saturday!

    2 tickets · Cologne, Saturday

    TimeRide

    Book tickets

    Delivered

0:00 / 0:18

TimeRide: Carolin answers calls for the VR time travel

Since 31 August 2026, Carolin also answers calls and sends the booking link by SMS.

  • Phone
More about TimeRide

€3,062

additional revenue by phone

999

calls with speech

37

with a booking link

Live demo

Your Goldilocks agents, just right.

Built from your website, not from a template. Chat with them in under a minute.

We read up to 5 public pages.

For a phone demo. Our team gets your number and gets in touch.

By starting, you agree that we use your details for the demo. More in our privacy policy.

What we build from your website

  • A brain with the facts from your website
  • A team of agents in your brand colours, each with its own job
  • A live chat with every agent

In 3 steps

How it works

Just tell PUNKU.AI what you want to automate, and it will take care of the rest

  1. Create a customer service agent that connects with bookingkit and Gmail.
    PUNKU.AI
    Perfect! I'll connect to your booking system and Gmail.
    PUNKU.AI
    Should the agent send emails automatically or just draft replies?

    Describe your agent

    Tell PUNKU.AI what you want to automate in plain English. Or choose from 100+ pre-built templates.

  2. Bookingkit
    Lexware
    Zoom
    Outlook
    Notion
    Slack
    Twilio
    Gmail
    Google Docs
    Google Calendar
    Google Drive
    Google Sheets

    Connect your tools

    2,700+ integrations ready. PUNKU.AI guides you through connecting supported tools. You confirm the required permissions yourself.

  3. Send confirmation email
    Update calendar
    Notify team on Slack
    Send follow-up email

    Let AI do the work

    Give custom instructions to your agent, all in natural language. Your AI worker handles tasks automatically 24/7.

FAQ

Questions about the phone agent

Yes. The number is included in the plan. In Germany it is a mobile number, so the agent can send SMS. You need no account with a telephony provider.

Yes. The agent transfers the call to a number you set. This happens when the caller asks for it or the agent cannot help.

The agent checks free seats and sends the booking link by SMS. On a landline, it asks for a mobile number or an email address. The guest pays online through the link, not on the phone.

It answers in the caller's language, for example German or English.

Voice Lite costs 99 euros per month with 500 minutes. Voice Standard costs 475 euros per month with 2,500 minutes. 150 more minutes cost 39 euros, one time. The number is included, and there is no setup fee. All prices exclude VAT.

Your phone agent

Try the phone agent with your own content.

Sign up free or request a demo. Then you activate the voice plan in the app.

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  • Phone number included in the plan.
  • No setup fee.