Use case: website chat

Your website chat sells after closing time, too.

The AI agent answers guest questions from your content, checks open slots and sends the booking link. Your team only takes what a person must handle.

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  • GDPR compliant

Trusted by 350+ customers

ESGX
Invermar
Seleon
Solarshare
Museum der Illusionen
Dialoghaus Hamburg
Kult Kieztouren
TimeRide
Livigno Ski School
BOYO Chocolate Museum Vienna
Bottlestops
Castello di Gropparello
Tressbrüder
Stadthafen Leipzig
Dinner in the Sky
Opper AI
REPS GmbH

Carolin

Powered by PUNKU.AI & bookingkit

  1. Carolin: Hi, I'm Carolin. Ready to travel back in time? Cologne, Frankfurt or Dresden?

  2. Guest: Do you still have seats in Cologne on Saturday? We are two people.

  3. Carolin checks bookingkit · Free seats on Saturday in Cologne

  4. Carolin: Yes, there are free seats in Cologne on Saturday afternoon. I have put two tickets in the cart for you.

    2 tickets · Cologne, Saturday

    TimeRide

    Book tickets

You are chatting with an AI assistant.

When guests write

Many questions come when your team is not there.

Figures from chat agents that are live with our customers.

  • 55%

    of chats start before 9 am, from 6 pm or on a weekend

    Kult-Kieztouren

  • 7 PM

    is the hour with the most new chats

    Kult-Kieztouren

  • 97%

    of chats the agent resolves without help from the team

    Museum der Illusionen

What the agent does

One agent for everything guests ask in the chat.

Placeholder: one sentence that sums up the six capabilities.

  • Answer questions

    Opening hours, prices, directions: the agent answers from your content.

  • Check open slots

    It checks your booking system live before it replies.

  • Send the booking link

    The guest gets the right link straight to the cart.

  • In the guest's language

    The agent replies in the language the guest writes in.

  • Hand over to your team

    Placeholder: what a person must handle goes to your team. Check the flow.

  • Gets better with every chat

    PUNKU reviews the chats and keeps improving the agent.

Results

Chat agents that are already live.

Each customer, its own agent, real figures from production.

Illu

Powered by PUNKU.AI & bookingkit

  1. Illu: Hi, I'm Illu. Nothing here is what it seems. Except your ticket. Shall I send you the booking link?

  2. Guest: Two tickets for Saturday afternoon, please.

  3. Illu checks bookingkit · Free times on Saturday

  4. Illu: On Saturday, 14:30 is still free. Here is your booking link.

    2 tickets · Saturday, 14:30

    Museum der Illusionen

    Book tickets

You are chatting with an AI assistant.

Museum der Illusionen: Illu answers ticket questions in the chat

Illu answers visitor questions in the website chat and adds the booking link to ticket questions.

  • Chat
More about Museum der Illusionen

€4,862

additional revenue in the chat

851

chats

381

booking requests in the chat

Crystal

Powered by PUNKU.AI & bookingkit

  1. Guest: Hi, today is easter monday and I would like to know if its open

  2. Crystal: Yes, Swarovski Kristallwelten is open today. We are open daily, including all public holidays in Austria.

  3. Guest: Are there tickets today still

  4. Crystal checks bookingkit · Free entry times today

  5. Crystal: Yes, there are still tickets available for today, Easter Monday! We have several entry time slots remaining for this afternoon, including 16:00, 16:30, 17:00, and 17:30. You can book your tickets directly here to secure your preferred time and benefit from the online price advantage:

    Direct booking link

You are chatting with an AI assistant.

Swarovski Kristallwelten: Crystal answers in the guest's language

Crystal answers visitor questions in the website chat, also in the evening, early morning and at the weekend.

  • Chat
More about Swarovski Kristallwelten

€11,438

additional revenue in the chat

3,305

chats

186

booking links in the chat

Elixia

Powered by PUNKU.AI

  1. Elixia: Moin! I'm Elixia, the first fully digital member of the Olivia Jones Family. Ready for St. Pauli?

  2. Guest: Do you still have spots for a Kiez tour on Saturday evening?

  3. Elixia: Yes, there are evening tours on Saturdays. Here are all the dates.

    See dates

You are chatting with an AI assistant.

Kult-Kieztouren: Elixia answers guests around the clock

Elixia answers questions about the Kiez tours in the website chat and shows the right dates.

  • Chat
More about Kult-Kieztouren

1,200+

chats

500+

booking requests in the chat

95%

resolved by the agent

Read the transcript

André Sudradjat

Team Lead Online Sales, TimeRide

The interview is in German. This is an English translation.

  1. I am André Sudradjat, and I am the team leader for online sales at TimeRide in Cologne. And we at TimeRide have made it our mission to bring history to life.

  2. Customer service is of course a classic topic, it naturally eats up a lot of capacity. The same inquiries often come up, opening hours, rebookings, cancellations. And I have to say, the chatbot is a great relief, we really notice that. It handles quite a bit of work, you know?

  3. We also see that it is really well received in the dashboard. That means customers really enjoy interacting with the chatbot, because they just feel that it provides reliable information, and they are getting the help they need.

  4. What is also very, very interesting for us is that the inquiries are clustered into topics in the dashboard. This is strategically very, very interesting for us, of course. We can derive a lot from that, for example discounts, what customers are asking for, where there might be pain points. It also actively sells and we were able to record up to eight percent more sales through it.

TimeRide: Carolin sells VR time travel in the chat

Carolin answers questions for Cologne, Frankfurt and Dresden in the website chat and puts tickets straight into the cart.

  • Chat
More about TimeRide

€38,856

additional revenue in the chat

4,388

chats

534

booking links in the chat

96%

resolved by the agent

Live demo

Your Goldilocks agents, just right.

Built from your website, not from a template. Chat with them in under a minute.

We read up to 5 public pages.

For a phone demo. Our team gets your number and gets in touch.

By starting, you agree that we use your details for the demo. More in our privacy policy.

What we build from your website

  • A brain with the facts from your website
  • A team of agents in your brand colours, each with its own job
  • A live chat with every agent

In 3 steps

How it works

Just tell PUNKU.AI what you want to automate, and it will take care of the rest

  1. Create a customer service agent that connects with bookingkit and Gmail.
    PUNKU.AI
    Perfect! I'll connect to your booking system and Gmail.
    PUNKU.AI
    Should the agent send emails automatically or just draft replies?

    Describe your agent

    Tell PUNKU.AI what you want to automate in plain English. Or choose from 100+ pre-built templates.

  2. Bookingkit
    Lexware
    Zoom
    Outlook
    Notion
    Slack
    Twilio
    Gmail
    Google Docs
    Google Calendar
    Google Drive
    Google Sheets

    Connect your tools

    2,700+ integrations ready. PUNKU.AI guides you through connecting supported tools. You confirm the required permissions yourself.

  3. Send confirmation email
    Update calendar
    Notify team on Slack
    Send follow-up email

    Let AI do the work

    Give custom instructions to your agent, all in natural language. Your AI worker handles tasks automatically 24/7.

FAQ

Questions about the chat agent

Placeholder: embed the chat widget in a few steps. Answer to follow.

Placeholder: from your website, your documents and your booking system. Answer to follow.

Placeholder: handover to your team. Answer to follow.

Placeholder: yes, the agent checks open slots and sends the booking link. Answer to follow.

You start with a one-time balance of 100 credits, with no credit card. After that, you choose a plan from 39 euros per month.

Your chat agent

Try the agent with your own content.

In the demo, we show how the agent answers your guests and prepares bookings.

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  • No credit card required.
  • Cancel anytime.