The AI agent platform for SMEs

Your AI agents. Ready to work in minutes.

Describe a task in one sentence. PUNKU builds an agent that answers customers, prepares bookings and handles support requests. Then it improves itself.

Ask PUNKU.AI to create a

See them at work:PhoneChatEmail

  • Marina

    Boat tours and rentals

    Channels: Phone, Chat, Email

    Ahoy, I'm Marina! A boat tour through Klein-Venedig? I'll check free seats for you.

    Live at

    Stadthafen Leipzig

  • Carolin

    VR time travel in three cities

    Channels: Phone, Chat, Email

    Hi, I'm Carolin. Ready to travel back in time? Cologne, Frankfurt or Dresden?

    Live at

    TimeRide

  • Franco

    Ski and snowboard lessons

    Channels: Chat

    Ciao, I'm Franco! Ski lessons in Livigno? Tell me your dates and I'll find you an available instructor.

    Live at

    Livigno Ski School

  • Crystal

    Visitor questions and tickets

    Channels: Chat

    Welcome to the Crystal Worlds! I'm Crystal. Shall I help you plan your visit to Wattens?

    Live at

    Swarovski

  • Elixia

    Kiez tours in Hamburg

    Channels: Chat

    Moin! I'm Elixia, the first fully digital member of the Olivia Jones Family. Ready for St. Pauli?

    Live at

    Kult Kieztouren

  • Illu

    Tickets and visitor questions

    Channels: Chat, Email

    Hi, I'm Illu. Nothing here is what it seems. Except your ticket. Shall I send you the booking link?

    Live at

    Museum der Illusionen

  • Fiete

    Visitor questions

    Channels: Chat

    Hello, I'm Fiete. Planning a visit to Dialoghaus Hamburg? I'll help you find the right tour.

    Live at

    Dialoghaus Hamburg

PUNKU agents that are live at these businesses:

  • Marina, Boat tours and rentals, live at Stadthafen Leipzig
  • Carolin, VR time travel in three cities, live at TimeRide
  • Franco, Ski and snowboard lessons, live at Livigno Ski School
  • Crystal, Visitor questions and tickets, live at Swarovski Kristallwelten
  • Elixia, Kiez tours in Hamburg, live at Kult-Kieztouren
  • Illu, Tickets and visitor questions, live at Museum der Illusionen
  • Fiete, Visitor questions, live at Dialoghaus Hamburg

Trusted by 350+ customers

ESGX
Invermar
Seleon
Solarshare
Museum der Illusionen
Dialoghaus Hamburg
Kult Kieztouren
TimeRide
Livigno Ski School
BOYO Chocolate Museum Vienna
Bottlestops
Castello di Gropparello
Tressbrüder
Stadthafen Leipzig
Dinner in the Sky
Opper AI
REPS GmbH

Use cases

One agent for every channel.

Phone, website chat or email. This is how customers use their agents today.

  • Phone agent

    Answers calls and sends the booking link by SMS.

    €48,701additional revenue by phone at Stadthafen Leipzig

    See the phone agent

  • Chat agent

    Answers guest questions on your website, also after closing time.

    €38,856additional revenue in the chat at TimeRide

    See the chat agent

  • Email agent

    Answers email requests with a booking link.

    €6,380additional revenue by email at Stadthafen Leipzig

    See the email agent

In 3 steps

How it works

Just tell PUNKU.AI what you want to automate, and it will take care of the rest

  1. Create a customer service agent that connects with bookingkit and Gmail.
    PUNKU.AI
    Perfect! I'll connect to your booking system and Gmail.
    PUNKU.AI
    Should the agent send emails automatically or just draft replies?

    Describe your agent

    Tell PUNKU.AI what you want to automate in plain English. Or choose from 100+ pre-built templates.

  2. Bookingkit
    Lexware
    Zoom
    Outlook
    Notion
    Slack
    Twilio
    Gmail
    Google Docs
    Google Calendar
    Google Drive
    Google Sheets

    Connect your tools

    2,700+ integrations ready. PUNKU.AI guides you through connecting supported tools. You confirm the required permissions yourself.

  3. Send confirmation email
    Update calendar
    Notify team on Slack
    Send follow-up email

    Let AI do the work

    Give custom instructions to your agent, all in natural language. Your AI worker handles tasks automatically 24/7.

Self-improving

Agents that improve themselves.

PUNKU builds your agent, tests it and improves it with real conversations.

  1. Build

    Tell PUNKU what to build.

    Describe the job in plain words, like a brief for a new colleague. PUNKU asks when something is not clear.

    Try an example

    Try an example

    Answer booking questions for our boat tours by chat, phone and email.

    Create agent

  2. Build

    Tested first, then live.

    PUNKU builds the agent and runs its test suite. The agent passes all 10 tests. Then it goes live on chat, phone and email.

  3. Improve

    PUNKU reads every conversation.

    PUNKU reads all conversations and executions. It spots frequent questions, gaps in the knowledge base and the wrong tone. Then it prepares the next update.

  4. Update 1

    Answers Sunday questions correctly.

    Many guests asked about Sunday. PUNKU added the Sunday opening hours to the FAQ, tested the change and released the update.

    After this update, compared with a normal chatbot

    €1,052

    more revenue per week

    €1,799 so far

    Euro values use the assumption at the end of this section.

  5. Update 2

    Answers in a friendlier tone.

    Guests write casually, but the answers sounded stiff. PUNKU adjusted the tone, tested the change and released the update.

    After this update, compared with a normal chatbot

    €2,742

    more revenue per week

    €6,949 so far

  6. Update 3

    Explains cancellations, offers rebooking.

    Cancellation questions went to your team. Now the agent explains the rules simply and offers a new date. 37 tickets a week stay booked.

    After this update, compared with a normal chatbot

    €4,100

    more revenue per week

    €15,860 so far

  7. Update 4

    Sends the booking link sooner.

    Guests who were ready to book had to ask twice. Now the agent sends the booking link at the right moment.

    After this update, compared with a normal chatbot

    €5,238

    more revenue per week

    €30,090 so far

  8. Results

    See it in your numbers.

    Choose revenue, support tickets or your own KPI. PUNKU keeps improving the agent toward your number. A normal chatbot stays where it started.

    Extra revenue after 12 weeks

    €30,090

    The gap between the two lines, added up over 12 weeks.

    Assumption: each extra booking above the chatbot line brings €22 (one ticket).

Revenue

  • PUNKU agent
  • Normal chatbot
  • PUNKU update
  • More revenue

Revenue over 12 weeks: PUNKU agent and a normal chatbot

Both lines have the same start. The PUNKU agent line rises in 4 update steps. Before each step, the agent read its conversations and updated its answers. The normal chatbot line stays flat. The gap between the lines is the extra value.

Customer results

Real agents. Real results.

Our agents answer calls, chats and emails for attractions, tour operators and SMEs. They prepare bookings and send checkout links.

See all results

TimeRide: one agent for three cities

TimeRide offers VR time travel in Cologne, Frankfurt and Dresden. Carolin answers booking questions for all three locations by chat, phone and email.

  • Chat
  • Phone
  • Email
More about TimeRide

€38,856

Additional revenue

534

checkout links sent in the chat

4,388

conversations automated

96%

resolved by the agent

€54,850

saved support costs

1,187

phone calls since 31 August 2026

From the phone call to the booking link.

Marina answers calls, webchats and emails. On the phone, she checks free seats and offers the checkout link by SMS.

  • Phone
  • Chat
  • Email
More about Stadthafen Leipzig

€48,701

Additional revenue by phone

€8,203

Additional revenue in the web chat

14,129

phone calls

675

calls ended with a checkout link

Illu

Powered by PUNKU.AI & bookingkit

  1. Illu: Hi, I'm Illu. Nothing here is what it seems. Except your ticket. Shall I send you the booking link?

  2. Guest: Two tickets for Saturday afternoon, please.

  3. Illu checks bookingkit · Free times on Saturday

  4. Illu: On Saturday, 14:30 is still free. Here is your booking link.

    2 tickets · Saturday, 14:30

    Museum der Illusionen

    Book tickets

You are chatting with an AI assistant.

Museum der Illusionen: Illu answers visitors in the chat and by email

For ticket questions, Illu sends the booking link right in the chat.

  • Chat
  • Email
More about Museum der Illusionen

€4,862

Additional revenue in the chat

97%resolved by the agent

From conversation to booking request

851 conversations

381 booking requests

Illu has become an essential part of our visitor experience.
Charlyn Schröder, Marketing & Sales, Museum der Illusionen

Crystal

Powered by PUNKU.AI & bookingkit

  1. Guest: Hi, today is easter monday and I would like to know if its open

  2. Crystal: Yes, Swarovski Kristallwelten is open today. We are open daily, including all public holidays in Austria.

  3. Guest: Are there tickets today still

  4. Crystal checks bookingkit · Free entry times today

  5. Crystal: Yes, there are still tickets available for today, Easter Monday! We have several entry time slots remaining for this afternoon, including 16:00, 16:30, 17:00, and 17:30. You can book your tickets directly here to secure your preferred time and benefit from the online price advantage:

    Direct booking link

You are chatting with an AI assistant.

Swarovski Kristallwelten: Crystal answers visitor questions in many languages

Crystal answers visitor questions in the chat, always in the guest's language. When a guest wants to book, she checks the free entry times and sends the checkout link.

  • Chat
More about Swarovski Kristallwelten

€11,438

Additional revenue in the chat

186

Checkout links in the chat

3,305

Conversations in the chat

97%resolved by the agent

56%

of conversations in the evening, early morning or at the weekend

Goldilocks agents by PUNKU

Not just a template. Not too complicated. Just right for you.

Enter your website. PUNKU adapts the template to your business and your tone.

Three ways to get your own agent. Standard template: the Ticket Selling Agent template, a good start, but not tailored to you. Too complicated: a setup with many fields where nothing is ready. Just right: with your website and company name, the template becomes Marina for Stadthafen Leipzig. Role: Boat tours and rentals.

Three ways to get your own agent. Standard template: the Ticket Selling Agent template, a good start, but not tailored to you. Too complicated: a setup with many fields where nothing is ready. Just right: with your website and company name, the template becomes Illu for the Museum der Illusionen. Role: Tickets and visitor questions.

Three ways to get your own agent. Standard template: the Ticket Selling Agent template, a good start, but not tailored to you. Too complicated: a setup with many fields where nothing is ready. Just right: with your website and company name, the template becomes Crystal for Swarovski Kristallwelten. Role: Visitor questions and tickets.

Three ways to get your own agent. Standard template: the Ticket Selling Agent template, a good start, but not tailored to you. Too complicated: a setup with many fields where nothing is ready. Just right: with your website and company name, the template becomes Franco for Livigno Ski School. Role: Ski and snowboard lessons.

Live demo

Your Goldilocks agents, just right.

Built from your website, not from a template. Chat with them in under a minute.

We read up to 5 public pages.

For a phone demo. Our team gets your number and gets in touch.

By starting, you agree that we use your details for the demo. More in our privacy policy.

What we build from your website

  • A brain with the facts from your website
  • A team of agents in your brand colours, each with its own job
  • A live chat with every agent

Get started right now with our expert-designed templates

No need to start from scratch. Get inspired by 100+ templates and customize them to match the way you work.

Ticket Selling Agent

Sales

Self-improving ticket sales agent for your ticket shop

Try now

Upsell Caller

Sales

Proactively calls past customers with personalized upgrade and rebooking offers

Try now

Quote Generator

Sales

Create custom quotes based on your inventory

Try now

Sales Follow-up Agent

Sales

Nurture leads with personalized follow-ups

Try now
Browse All Templates

FAQ

Frequently Asked Questions

PUNKU.AI is designed for businesses that need automation without complexity. Instead of generic AI tools, we provide pre-built automations for customer communication, operations management, and recurring tasks. Our PUNKU.AI agent understands your business and automates tasks in plain English. No technical setup required.

No! That's the point. Simply describe what you want in plain English. For example: 'When someone submits a form, send confirmation and add to calendar.' Our PUNKU.AI agent handles the technical setup. No coding, no flowcharts, nothing to assemble. You describe the task, the agent gets it done.

You can start right after you sign up. The setup time depends on your tools, permissions and how complex the process is. Connect your tools, describe the task and test the flow. Start with one simple task and extend the agent after the first result.

Your data is hosted in the EU. Our privacy policy lists international subprocessors and safeguards. Our security page gives details on encryption, access and certifications.

Every AI agent has built-in monitoring and error handling. If something unexpected happens, you'll get notified immediately. Plus, you can review all agent actions in your dashboard. Our support team is available to help troubleshoot any issues.

Yes. A signup from this website starts with a one-time balance of 100 credits, with no credit card required. You can build and try an AI agent, while some features and higher usage require a paid plan.

You start with a one-time balance of 100 credits, with no credit card. After that, you choose a plan from 39 euros per month or stay on the Free plan at no cost. You can cancel every plan at any time.

Your agent works toward a goal you choose, like support tickets solved or bookings. It learns from its conversations and your feedback and improves its answers over time. A normal chatbot keeps the answers it started with.

Join 350+ Customers Automating with PUNKU.AI

Stop drowning in repetitive tasks. Let AI handle the boring stuff while you focus on what matters. Start with a one-time balance of 100 credits, no credit card.

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