Additional revenue +€6,439 in the chat: Fiete finds the right experience for every guest

Dialoghaus offers Dialog im Dunkeln (Dialogue in the Dark), Dialog im Stillen (Dialogue in Silence), Dinner in the Dark, TimeShift, Abenteuer der Sinne and specials such as the Hafen-Special. Each experience has its own rules: group sizes, age limits, reduced tickets, family tickets and vouchers.

Guests ask about free slots and about the right experience for children, groups or people with disabilities. Many write in the evening or on a Monday, when Dialoghaus is closed.

Fiete answers in the chat on the Dialoghaus website. He knows the experiences, prices, age rules and reduced tickets. He recommends the experience that suits the guest, for example Dialog im Stillen for deaf guests.

When a guest wants to book, Fiete checks the free times. Then he puts the tickets in the cart and sends the checkout link. He splits large groups across tours that start one after the other. The guest pays in the usual checkout and redeems vouchers there.

273 conversations were booking requests. Fiete sent 61 checkout links with 190 tickets, from the Hafen-Special to Dinner in the Dark. That is €6,439 in additional revenue.

Fiete resolves 95% of conversations on his own, and every conversation since September. 59% of conversations came in while Dialoghaus was closed, 103 of them on a Monday, the closing day. Fiete sent 42 of the 61 checkout links outside opening hours.