Refund Policy
Jul 16, 2025
PUNKU.AI REFUND POLICY
Last updated: July 16, 2025
At PUNKU.AI, we're committed to your success with our AI solutions. We offer a straightforward, hassle-free refund policy because we believe in the value we provide and want you to feel confident in your purchase.
14-DAY SATISFACTION GUARANTEE
We offer a 14-day money-back guarantee on all PUNKU.AI products and services. If you're not completely satisfied, we'll refund your purchase—no complicated terms, no hassles.
WHAT'S COVERED
✓ All AI tools and software subscriptions
✓ One-time purchases and bundles
✓ Annual and monthly plans (prorated)
✓ Add-on features and upgrades
HOW TO REQUEST A REFUND
Submit Your Request: Email support@punku.ai with:
Your order/account number
Purchase date
Brief reason for refund (optional but helps us improve)
Quick Review: We'll acknowledge your request within 24 hours and process it within 2 business days
Instant Cancellation: Your subscription/access will remain active until the end of your current billing period
Fast Processing: Refunds appear in your account within 5-10 business days (depending on your bank)
SPECIAL PROVISIONS
Extended Trial Option: Not ready to cancel? We can extend your trial period by 7 days to help you explore our features fully.
Partial Refunds: Used PUNKU.AI for part of your billing period? We'll calculate a fair prorated refund for annual plans.
Switch Plans: Want to downgrade instead? We'll credit the difference toward your new plan.
EXCEPTIONS
Custom development or consulting services (clearly marked as non-refundable at purchase)
Purchases made through third-party marketplaces (subject to their policies)
Accounts terminated for violating our Terms of Service
OUR COMMITMENT
No questions asked for refunds within the first 7 days
Transparent process with email confirmations at each step
Keep your data - export your work before cancellation
Win-back offer - special discount if you decide to return
NEED HELP DECIDING?
Before requesting a refund, our team is here to help:
Live Chat: Available Mon-Fri, 9 AM - 6 PM EST
Email: support@punku.ai (response within 24 hours)
Success Team: Schedule a free consultation to maximize your PUNKU.AI experience
CONTACT US
Email: support@punku.ai
Response Time: Within 24 hours
Refund Status: Check your refund status anytime at punku.ai/account/billing
We value your feedback. If you're considering a refund, please let us know how we can improve. Your input helps us build better AI solutions for everyone.
This policy applies to purchases made directly through punku.ai. For enterprise agreements, please refer to your specific contract terms.